Skip to Content

Emergencies

If this is an emergency, call 000 for immediate assistance.

Back

Afterhours Emergencies.

RECEPTION OPERATING HOURS

  • Every Day: 07:00 – 23:00

Should you experience an emergency or require the onsite manager outside of reception hours, Please call +61 8 8409 3500 followed by pressing option 1 on your keypad.

For departures outside our operating hours, please visit Reception the night prior to finalise your account and then place your key in the key box upon (left hand of main entrance) your departure.


Fire Evacuation Procedures.

In the event of an emergency, please contact reception immediately.  It is important that guests familiarise themselves with the emergency procedures displayed on the back of your apartment door.

For after-hour emergencies, please contact Quest Port Adelaide by dialing 9 and follow the prompts.  For immediate assistance, please contact Emergency Services by dialing 000

FIRE EVACUATION PROCEDURES

Quest Port Adelaide is equipped with sophisticated fire detection and prevention systems. As a further precaution, we ask that you familiarise yourself with the emergency evacuation plan, located on the back of your apartment door. In the event of a fire, a continuous warning bell will sound. Should you become aware of a fire or smell smoke, please call reception immediately and state the location, in order to enable investigation.

Should a fire start in or near your apartment:

  • Remain calm
  • Alert Reception immediately by dialing ‘9’
  • If you are advised to evacuation building, collect your key card and move towards the door
  • Feel the door with the back of your hand. If it is hot, DO NOT OPEN
  • If it is not hot, carefully open the door and look outside
  • If the hallway is not too smoky, proceed to the fire exit and descend to the ground floor where you will be directed to the meeting point
  • If you encounter smoke, crawl on your hands and knees
  • Once inside the fire stairs, keep walking down and do not stop until you exit the building on the ground floor
  • Proceed from the fire stairs through the entry foyer and out the glass sliding doors to the assembly point
  • Do Not Use Elevators
  • Do Not Bring Luggage

If You Are Unable To Leave Your Apartment:

  • Advise Reception of your location by dialing ‘9’
  • Pack wet towels or sheets under the door
  • Remain close to the floor
  • All apartment doors are fire rated in accordance with the Australian Fire Safety Standards
  • If smoke is evident, open windows and balcony doors to vent the apartment. Hang a bed sheet out of the window to signal the rescue team. Do not attempt to climb down
  • Remain close to the floor, keeping a wet cloth over your nose and mouth
  • Rest Assured – Help is on the way


Note: If you have a physical condition that might impair your ability to either detect an alarm or evacuate via the stairway, please notify Reception now.




First Aid.

Contact Reception immediately if you require First Aid assistance.

Learn the first aid method of DRSABCD

First aid is as easy as ABC – airway, breathing and CPR (cardiopulmonary resuscitation). In any situation, apply the DRSABCD Action Plan.


DRSABCD stands for:

  • Danger – always check the danger to you, any bystanders and then the injured or ill person. Make sure you do not put yourself in danger when going to the assistance of another person.
  • Response – is the person conscious? Do they respond when you talk to them, touch their hands or squeeze their shoulder?
  • Send for help – call triple zero (000). Don’t forget to answer the questions asked by the operator.
  • Airway – Is the person’s airway clear? Is the person breathing?
  • If the person is responding, they are conscious and their airway is clear, assess how you can help them with any injury.
  • If the person is not responding and they are unconscious, you need to check their airway by opening their mouth and having a look inside. If their mouth is clear, tilt their head gently back (by lifting their chin) and check for breathing. If the mouth is not clear, place the person on their side, open their mouth and clear the contents, then tilt the head back and check for breathing.
  • Breathing – check for breathing by looking for chest movements (up and down). Listen by putting your ear near to their mouth and nose. Feel for breathing by putting your hand on the lower part of their chest. If the person is unconscious but breathing, turn them onto their side, carefully ensuring that you keep their head, neck and spine in alignment. Monitor their breathing until you hand over to the ambulance officers.
  • CPR (cardiopulmonary resuscitation) – if an adult is unconscious and not breathing, make sure they are flat on their back and then place the heel of one hand in the centre of their chest and your other hand on top. Press down firmly and smoothly (compressing to one third of their chest depth) 30 times. Give two breaths. To get the breath in, tilt their head back gently by lifting their chin. Pinch their nostrils closed, place your open mouth firmly over their open mouth and blow firmly into their mouth. Keep going with the 30 compressions and two breaths at the speed of approximately five repeats in two minutes until you hand over to the ambulance officers or another trained person, or until the person you are resuscitating responds. The method for CPR for children under eight and babies is very similar and you can learn these skills in a CPR course.
  • Defibrillator – for unconscious adults who are not breathing, apply an automated external defibrillator (AED) if one is available. They are available in many public places, clubs and organisations. An AED is a machine that delivers an electrical shock to cancel any irregular heart beat (arrhythmia), in an effort get the normal heart beating to re-establish itself. The devices are very simple to operate. Just follow the instructions and pictures on the machine, and on the package of the pads, as well as the voice prompts. If the person responds to defibrillation, turn them onto their side and tilt their head to maintain their airway. Some AEDs may not be suitable for children.