Afterhours Emergencies.
RECEPTION OPERATING HOURS
- Every Day: 07:00 – 22:00
Should you experience an emergency or require the onsite manager outside of reception hours, Please call +61 8 7071 0100 followed by pressing option 1 on your keypad.
For departures outside our operating hours, please visit Reception the night prior to finalise your account and then place your key in the key box upon (left hand of main entrance) your departure.
Fire Evacuation Procedures.
For after-hour emergencies, please contact Quest Mawson Lakes by dialing 9 and following the prompts after emergency services have been contacted.
FIRE EVACUATION PROCEDURES
Quest Mawson Lakes is equipped with sophisticated fire detection and prevention systems. As a further precaution we ask that you familiarise yourself with the emergency evacuation plan located on the back of your apartment door. In the event of a fire, a continuous warning alarm will sound. Should you become aware of a fire or smell smoke, please inform reception and evacuate via any of the fire exit stairwells if necessary
Should a fire start in or near your apartment:
- Remain calm
- Alert Reception immediately by dialing ‘9’
- If you are advised to evacuation building, collect your key card and move towards the door
- Feel the door with the back of your hand. If it is hot, DO NOT OPEN
- If it is not hot, carefully open the door and look outside
- If the hallway is not too smoky, proceed to the fire exit and descend to the ground floor where you will be directed to the meeting point
- If you encounter smoke, crawl on your hands and knees
- Once inside the fire stairs, keep walking down and do not stop until you exit the building on the ground floor
- Proceed from the fire stairs through the entry foyer and out the glass sliding doors to the assembly point outside the hotel across the road to the left of the main entrance, corner of Main St and Metro Parade.
- Do Not Use Elevators
- Do Not Bring Luggage
If You Are Unable To Leave Your Apartment:
- Advise Reception of your location by dialing ‘9’
- Pack wet towels or sheets under the door
- Remain close to the floor
- If smoke is evident, open windows and balcony doors to vent the apartment. Hang a bed sheet out of the window to signal the rescue team. Do not attempt to climb down
- Remain close to the floor, keeping a wet cloth over your nose and mouth
- Rest Assured – help is on the way
- All apartment doors are fire rated in accordance with the Australian Fire Safety Standards
Note: If you have a physical condition that might impair your ability to either detect an alarm or evacuate via the stairway, please notify reception upon check-in.